P.O. BOX 880
ROCK SPRINGS, WYOMING 82902
ELECTRONIC FUND TRANSFERS
YOUR RIGHTS AND RESPONSIBILITIES
Indicated below are types of Electronic Fund Transfers we are capable of
handling, some of which may not apply to your account. Please read this
disclosure carefully because it tells you your rights and obligations for the
transactions listed. You should keep this notice for future reference.
Electronic Fund Transfers Initiated By Third Parties.
You may authorize a third party to initiate electronic fund transfers between
your account and the third party’s account. These transfers to make or receive payment may be one-time
occurrences or may recur as directed by you. These transfers may use the
Automated Clearing House (ACH) or other payments network. Your authorization to
the third party to make these transfers can occur in a number of ways. For
example, your authorization to convert a check to an electronic fund transfer
or to electronically pay a returned check charge can occur when a merchant
provides you with notice and you go forward with the transaction (typically, at
the point of purchase, a merchant will post a sign and print the notice on a
receipt). In all cases, these third party transfers will require you to provide
the third party with your account number and bank information. This information
can be found on your check as well as on a deposit or withdrawal slip. Thus,
you should only provide your bank and account information (whether over the
phone, the Internet, or via some other method) to trusted third parties whom
you have authorized to initiate these electronic fund transfers. Examples of
these transfers include, but are not limited to:
• Preauthorized credits.
You may make arrangements for certain direct deposits (such as U.S. Treasury (Social Security) or some employers (payroll)) to be accepted into your checking or savings account(s).
You may make arrangements to pay certain recurring bills from your checking or savings account(s).
• Electronic check conversion.
You may authorize a merchant or other payee to make a one-time electronic
payment from your checking account using information from your check to pay for
purchases or pay bills.
• Electronic returned check charge.
You may authorize a merchant or other payee to initiate an electronic funds
transfer to collect a charge in the event a check is returned for insufficient
ATM Transfers - Cirrus and Plus networks - types of transfers and dollar
You may access your account(s) by ATM using your ATM card and personal
identification number or VISA® Debit Card and personal identification number, to:
get cash withdrawals from checking or savings account(s) with an ATM card
- dollar limits are disclosed in writing at card issuance
• get cash withdrawals from checking or savings account(s) with a VISA® Debit Card
- withdrawal limits will be disclosed in writing at account opening
• transfer funds from savings to checking account(s) with an ATM card
• transfer funds from savings to checking account(s) with a VISA® Debit Card
• transfer funds from checking to savings account(s) with an ATM card
• transfer funds from checking to savings account(s) with a VISA® Debit Card
• get information about:
- the account balance of your checking accounts
• with an ATM card
• with a VISA® Debit Card
- the account balance of your savings accounts
• with an ATM card
• with a VISA® Debit Card
Some of these services may not be available at all terminals.
Types of VISA® Debit Card Transactions -
You may access your checking account(s) to purchase goods (in person, online, or
by phone), pay for services (in person, online, or by phone), get cash from a
merchant, if the merchant permits, or from a participating financial
institution, and do anything that a participating merchant will accept.
VISA® Debit Card Transactions - dollar limitations -
Using your VISA® Debit Card:
your dollar limit will be disclosed in writing when your card is issued
Types of ATM Card Point-of-Sale Transactions -
You may access your checking account(s) to purchase goods (in person), pay for
services (in person), get cash from a merchant, if the merchant permits, or
from a participating financial institution, and do anything that a
participating merchant will accept.
Point-of-Sale Transactions - dollar limitations -
Using your ATM card:
your dollar limit will be disclosed in writing when your card is issued
Currency Conversion and International Transactions.
(a) For point-of-sale (merchant) transactions using Visa network and ATM
transactions using Visa network.
When you use your VISA® Debit Card for this type of transaction and it settles in a currency other than US Dollars,
the charge will be converted into the US Dollar amount. The currency conversion
rate used to determine the transaction amount in US Dollars is either a rate
selected by Visa from the range of rates available in wholesale currency
markets for the applicable central processing date, which rate may vary from
the rate Visa itself receives, or the government-mandated rate in effect for
the applicable central processing date. The conversion rate in effect on the
processing date may differ from the rate in effect on the transaction date or
Visa USA charges us a 1% International Service Assessment on all international
transactions regardless of whether there is a currency conversion. As a result,
we will charge you a 1% international transaction fee on all international
transactions. An international transaction is a transaction where the country
of the merchant is outside the USA.
(b) For ATM transactions using Cirrus network. When you use your VISA® Debit Card for this type of transaction and it settles in a currency other than
US Dollars, Mastercard/Cirrus will convert the charge into a US Dollar amount.
The Mastercard/Cirrus currency conversion procedure is based on rates observed
in the wholesale market or, where applicable, on government-mandated rates. The
currency conversion rate Mastercard/Cirrus generally uses is the rate for the
applicable currency that is in effect on the day the transaction occurred.
However, in limited situations, particularly where Mastercard/Cirrus
transaction processing is being delayed, Mastercard/Cirrus may instead use the
rate for the applicable currency in effect on the day the transaction is
Mastercard/Cirrus charges us a Currency Conversion Assessment of 20 basis points
(.2% of the transaction) for performing the currency conversion. In addition,
Mastercard/Cirrus charges us an Issuer Cross-Border Assessment of 90 basis
points (.9% of the transaction) on all cross-border transactions regardless of
whether there is a currency conversion. As a result, we will charge you a
currency conversion fee of .2% of the transaction if there is a currency
conversion and a cross-border transaction fee of .9% of the transaction. The
cross-border transaction fee is charged on all cross-border transactions
regardless of whether there is a currency conversion. A cross-border
transaction is a transaction processed through the Global Clearing Management
System or the Mastercard Debit Switch in which the country of the merchant is
different than the country of the cardholder.
Advisory Against Illegal Use.
You agree not to use your card(s) for illegal gambling or other illegal purpose.
Display of a payment card logo by, for example, an online merchant does not
necessarily mean that transactions are lawful in all jurisdictions in which the
cardholder may be located.
Internet Banking/Mobile Banking - types of transfers and charges -
You may access your account(s) by computer by logging onto our website at
www.rsnb.com or by using your web-enabled cell phone or access device and using
your password, to:
transfer funds from checking to checking
transfer funds from checking to savings
transfer funds from savings to checking
transfer funds from savings to savings
Person to Person transfers (Popmoney)
• Account to Account transfers
get information about:
the account balance of checking account(s)
the account balance of savings account(s)
We do not charge for direct deposits to any type of account.
Please refer to our separate fee schedule for additional information about
Except as indicated elsewhere, we do not charge for these electronic fund
ATM Operator/Network Fees.
When you use an ATM not owned by us, you may be charged a fee by the ATM
operator or any network used (and you may be charged a fee for a balance
inquiry even if you do not complete a fund transfer).
You can get a receipt at the time you make a transfer to or from your account
using an automated teller machine or point-of-sale terminal. However, you may
not get a receipt if the amount of the transfer is $15 or less.
• Preauthorized credits.
If you have arranged to have direct deposits made to your account at least once
every 60 days from the same person or company, you can call us at (307)
362-8805 to find out whether or not the deposit has been made.
• Periodic statements.
You will get a monthly account statement from us for your checking, NOW, and
Money Market accounts.
You will get a monthly account statement from us for your savings accounts,
unless there are no transfers in a particular month. In any case, you will get
a statement at least quarterly.
• Right to stop payment and procedure for doing so.
If you have told us in advance to make regular payments out of your account, you
can stop any of these payments. Here is how:
Call or write us at the telephone number or address listed in this disclosure in
time for us to receive your request 3 business days or more before the payment
is scheduled to be made. If you call, we may also require you to put your
request in writing and get it to us within 14 days after you call.
Please refer to our separate fee schedule for the amount we will charge you for
each stop-payment order you give.
• Notice of varying amounts.
If these regular payments may vary in amount, the person you are going to pay
will tell you, 10 days before each payment, when it will be made and how much
it will be. (You may choose instead to get this notice only when the payment
would differ by more than a certain amount from the previous payment, or when
the amount would fall outside certain limits that you set.)
• Liability for failure to stop payment of preauthorized transfer.
If you order us to stop one of these payments 3 business days or more before the
transfer is scheduled, and we do not do so, we will be liable for your losses
FINANCIAL INSTITUTION'S LIABILITY
Liability for failure to make transfers.
If we do not complete a transfer to or from your account on time or in the
correct amount according to our agreement with you, we will be liable for your
losses or damages. However, there are some exceptions. We will not be liable,
(1) If, through no fault of ours, you do not have enough money in your account
to make the transfer.
(2) If you have an overdraft line and the transfer would go over the credit
(3) If the automated teller machine where you are making the transfer does not
have enough cash.
(4) If the terminal or system was not working properly and you knew about the
breakdown when you started the transfer.
(5) If circumstances beyond our control (such as fire or flood) prevent the
transfer, despite reasonable precautions that we have taken.
(6) There may be other exceptions stated in our agreement with you.
We will disclose information to third parties about your account or the
transfers you make:
(1) where it is necessary for completing transfers; or
(2) in order to verify the existence and condition of your account for a third
party, such as a credit bureau or merchant; or
(3) in order to comply with government agency or court orders; or
(4) as explained in the separate Privacy Disclosure.
(a) Consumer liability.
Tell us AT ONCE if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your
permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could
lose all the money in your account (plus your maximum overdraft line of
credit). If you tell us within 2 business days after you learn of the loss or theft of your card and/or code, you can lose no more than $50 if someone used your card and/or code without
If you do
tell us within 2 business days after you learn of the loss or theft of your card
and/or code, and we can prove we could have stopped someone from using your
card and/or code without your permission if you had told us, you could lose as
much as $500.
Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was
mailed to you, you may not get back any money you lost after the 60 days if we
can prove that we could have stopped someone from taking the money if you had
told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling
us, we will extend the time periods.
Additional Limit on Liability for
Unless you have been negligent or have engaged in fraud, you will not be liable
for any unauthorized transactions using your lost or stolen V
® Debit Card. This additional limit on liability does not apply to ATM
transactions outside of the U.S., to ATM transactions not sent over Visa or
Plus networks, or to transactions using your Personal Identification Number
which are not processed by VISA®. Visa is a registered trademark of Visa International Service Association.
(b) Contact in event of unauthorized transfer.
If you believe your card and/or code has been lost or stolen, call or write us
at the telephone number or address listed in this disclosure. You should also call the number or write to the address listed in this disclosure if you believe a transfer has been made using the information from your check
without your permission.
ERROR RESOLUTION NOTICE
In Case of Errors or Questions About Your Electronic Transfers, Call or Write us
at the telephone number or address listed in this disclosure, as soon as you
can, if you think your statement or receipt is wrong or if you need more
information about a transfer listed on the statement or receipt. We must hear
from you no later than 60 days after we sent the FIRST statement on which the
problem or error appeared.
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as
clearly as you can why you believe it is an error or why you need more
(3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or
question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (5 business
days for VISA® Debit Card point-of-sale transactions processed by Visa and 20 business days if
the transfer involved a new account) after we hear from you and will correct
any error promptly. If we need more time, however, we may take up to 45 days
(90 days if the transfer involved a new account, a point-of-sale transaction,
or a foreign-initiated transfer) to investigate your complaint or question. If
we decide to do this, we will credit your account within 10 business days (5
business days for VISA® Debit Card point-of-sale transactions processed by Visa and 20 business days if
the transfer involved a new account) for the amount you think is in error, so
that you will have the use of the money during the time it takes us to complete
our investigation. If we ask you to put your complaint or question in writing
and we do not receive it within 10 business days, we may not credit your
account. Your account is considered a new account for the first 30 days after
the first deposit is made, unless each of you already has an established
account with us before this account is opened.
We will tell you the results within three business days after completing our
investigation. If we decide that there was no error, we will send you a written
You may ask for copies of the documents that we used in our investigation.
P.O. Box 880
Rock Springs, Wyoming 82902-0880
Business Days: Monday through Friday
Excluding Federal Holidays
Phone: (307) 362-8801 or (307) 362-0105
Fax: (307) 362-9432
Toll Free: (800) 469-8801
MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST
© 1989 Wolters Kluwer Financial Services, Inc. All rights reserved.
ETM-BRO 8/19/92 Custom 2bl