Debit & ATM Cards
We've put some of our most popular services into the palm of your hand. Our Visa® Debit Card gives you a faster, more economical, more convenient way to buy products and services without ever having to write a check. Purchase groceries, gas, or anything else wherever Visa® Debit Card is accepted. Our ATM card allows you to withdraw or transfer funds any time, anywhere. Come in and see one of our Personal Bankers to start enjoying our services with one of our two convenient cards today. Expect your Visa® Debit Card to arrive within 5 to 7 business days and begin experiencing all the benefits.
Debit Card Features
- Provides access to your checking account without writing a check
- Get cash using an ATM machine 24/7 with free unlimited ATM access at RSNB Bank and MoneyPass® ATMs
- Use anywhere Visa® Debit Cards are accepted
- Make purchases online, by phone and in person
- Register with Verified by Visa® for secure online shopping
Lost or stolen debit or ATM card?
If your card is lost or stolen notify the Bank immediately.
- During bank hours call 307.352.0485
- During non-banking hours call 800.472.3272
Working to prevent Debit Card Fraud
RSNB Bank blocks all international transactions on our RSNB Bank Visa® Debit Cards. This means you will not be able to use your RSNB Bank Visa® Debit Card for transactions that are processed in a foreign country. RSNB Bank feels that the risk of debit card fraud far outweighs the benefit of allowing these transactions to continue unintentionally. If you plan to travel outside the U.S. or conduct international transactions, contact a Personal Banker to temporarily unblock your card.
From time to time, Visa® provides the bank with a specific list of compromised debit cards which usually only affects a very small percentage of our card holders. When we receive a list, the bank immediately cancels those cards and orders new replacement cards. We will make every effort to notify you if your account has been impacted.
Occasionally, a fraud alert is received from Visa® concerning a specific business and/or country which requires us to place an immediate block on certain types of transactions. This temporary block denies debit card transactions which originate from the business and/or country. Should this impact the use of your card, notify us and we can temporarily unblock your card.
Helpful Hints for Debit Cards
For peace of mind, carry an alternate payment method as a backup, especially traveling outside of the United States.
Use a credit card for hotel, rental car, or airline reservations, making internet purchases, or for recurring payments. A credit card will prevent merchants from placing extended holds on your account.
If a PIN-based transaction is denied when making a purchase, please have the clerk run your debit card as a credit-based transaction.
EnFact℠ Debit Card Fraud Detection System
The security of your card is a top priority at RSNB Bank. A fraud detection service, known as EnFact℠, provides you with 24/7 fraud protection. EnFact℠ monitors cardholder activity for suspicious transactions and cardholder behavior to predict the probability of fraud. For example, if you normally use your card in Wyoming, but transactions are being processed in California, EnFact℠ considers that as "abnormal" and rates the transaction as possibly fraudulent.
When EnFact℠ determines that a particular transaction could be fraudulent, the Fraud Detection Center will call you at your primary phone number to determine if you have authorized the transaction(s). If your primary number is your home land line number, you may want to consider updating it to your cell phone or work number to ensure a timely response. If you verify that the transaction was not authorized, EnFact℠ will not remove the block from the card, and if necessary, ask you to contact us to file a dispute. If you confirm that the transaction was authorized, no further steps will be necessary. If EnFact℠ is unable to contact you, your card will be blocked and the bank will be notified.
To differentiate a call like this from an identity theft phishing attempt, the Fraud Detection Center will not ask for any personally identifiable information. They will already have this information.
If you have been contacted by the Fraud Detection Center and have your personal message code from the voice mail, please call 866.750.9107
To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.
Should you have any questions regarding our fraud procedures and to learn more about protecting your debit card, contact a Personal Banker.