Remote Support Terms and Conditions

Please read these terms and conditions carefully. By accessing RSNB Bank's Remote Support, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access the Remote Support services.

These terms and conditions shall apply to all interactions between you and RSNB Bank ("RSNB") with respect to Remote Support. RSNB reserves the right to discontinue Remote Support to you at any time.

You hereby authorize RSNB to remotely access your systems and data through your computer(s) to provide you and your organization support in accessing and the use of Online Banking Services. Using the Remote Support software, RSNB will have the ability to take control of your computer and evaluate reported support issues. Upon your request, the RSNB support representative will have the option, in his or her sole discretion and judgment, to take one or more actions, including, without limitation, the following:

  • If the issue can be fixed by you through verbal instruction without taking control of your computer, then RSNB will use reasonable efforts to so instruct you to fix the issue.
  • If the issue resides with the software and can be best corrected through the use of Remote Support, RSNB will use reasonable efforts to make the necessary changes, while you monitor the procedure.
  • You understand and acknowledge that in some cases RSNB may not be able to correct the reported support issue.
  • You understand and agree to save and hold RSNB harmless in the event that any support provided herein accidently, directly, or indirectly causes harm to your computer or loss of data.

I agree to the terms and conditions, start Remote Support

I disagree to the terms and conditions