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BE AWARE!! Scammers are currently using a "spoofing" technique where they are calling customers and the caller ID will look like it is coming from the bank's official phone number or a local number, and it may even display the bank's name.  While these calls may seem legitimate, the person on the other end is not associated with the bank.  These fraudsters pretend to be your bank to convince you to share personal or online banking information, provide OTPs or to get you to send them money.  Scammers rely on surprise and urgency to pressure you into doing what they are asking.  RSNB Bank will never ask for your online banking password or one-time passcodes by phone, text, or email - even if the caller ID looks real.  By slowing down, verifying communications, and knowing what your bank will never ask for, you can protect yourself from spoofing and impersonation scams.  Your financial security is our top priority and if something ever feels suspicious, please hang up the phone and call us direct.

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What You Can Do to Protect Yourself

Maintain an up-to-date operating system and install software updates as soon as they are available.

Make sure you have the most recent version of your web browser (i.e. Microsoft Edge, Google Chrome).

Use a firewall to prevent unauthorized access to your computer, and to monitor transfers of information to and from your PC.

Update your anti-virus software frequently. Most anti-virus software includes a feature to download updates automatically when connected to the internet.

Below is a list of available resources and information dedicated to helping you to protect yourself and become aware of and report suspected cases of fraud.

Consumer Information Privacy, Identity & Online Security

Privacy, Identity & Online Security is part of the Federal Trade Commission's Consumer Information website that provides helpful tips to protect your information and identity.

OnGuardOnline

OnGuard Online is part of the Federal Trade Commission's Consumer Information website that provides tips for online and computer security, tips to guard against online scams, and how to protect you and your family while surfing online.

FDIC Cybersecurity

FDIC's Cybersecurity website provides tools and resources to assist consumers in Cybersecurity Awareness and how to avoid identity theft, frauds and scams.

ReportFraud.ftc.gov

The reportfraud.ftc.gov website can be used to report fraud, scams, and bad business practices to help protect your community.

IC3

IC3 is the Federal Bureau of Investigation's website that can be used to file an Internet crime complaint. In addition, the site provides resources and tools to help prevent you from becoming a victim of Internet crime.

APWG- Anti-Phishing Working Group

The Anti-Phishing Working Group (APWG) is a non-profit, global, pan-industrial and law-enforcement association focused on eliminating the fraud, crime and identity theft that result from phishing, pharming, malware and email spoofing of all types. This site provides a variety of tips and resources to mitigate being targeted through phishing, pharming, malware and email spoofing scams.