As cybercrimes become more sophisticated, so must the measures we take to ensure your safety and security while banking online. With the introduction of SecureNow, a one-time passcode verification feature, we will ensure your Online Banking experience remains safe and secure. This added security feature is designed to confirm your identity and prevent unauthorized access to your account information.
Login Defenses - A real-time decisioning tool utilizing your device and location attributes to defend against cyber fraud.
Out-of-Bank Authentication - If the real-time decisioning tool determines additional authentication is needed, you will receive a Security Challenge and be given the option to receive a one-time passcode (OTP) via text message or automated phone call to complete the login process.
Starting on July 13, 2021:
- All personal Online and Mobile Banking users will be required to enroll a phone number to deliver your one-time passcode(s).
- Mobile Banking users will answer security questions once OTP is implemented until further notice.
- After the SecureNow enrollment is complete, the passcode verification will appear each time our system does not recognize your desktop or mobile device or detects suspicious activity.
Instructions for SecureNow Enrollment
Choose how to receive your one-time passcode
The Layered Authentication is a security feature designed to protect the privacy and security of your personal information. The one-time passcode is used to authenticate your device.
To receive your OTP via Text Message
Enter your mobile phone number if you would like to receive a text message with your one-time passcode.
To receive your OTP via Phone Call
Enter your home phone number if you would like to receive a recorded voice call with your one-time passcode. If you do not have a home phone, enter your mobile phone number here.
Help tip: Enter your mobile number and verify/enter your home phone and work phone. If your home phone is your mobile number, also enter your mobile number is the home phone field. If the phone information is invalid, you will not be able to log in to Online Banking.
Instructions for First Time Log in with OTP
Enter your username and password and click Log In.
Receive your one-time passcode
Choosing "Send text message' will prompt the system to send you a SMS text message with the one-time passcode. This SMS message can only be sent to a mobile device.
Choosing "Call phone" will prompt the system to send you a recorded voice call with the one-time passcode. This call can be sent to a mobile device or home phone.
Enter your one-time passcode
Once you receive your recorded or SMS delivered passcode, you will be prompted to enter the passcode.
When the passcode has been entered, and "continue" is selected, the user will be taken to the home screen of RSNB Online and will continue as usual.
Want more information?
Watch the tutorial of SecureNow for more information.
Message and data rates may apply. Contact your mobile service carrier for applicable fees.